Shipping & Return Policy

Shipping Policy

Shipment whithin United States 

Labware orders are typically processed in 2 to 3 business days and chemicals/catalysts in 3 to 5 business days. Domestic shipping will take another 3 - 7 business days depending on shipment methods. 

Items may arrive in separate packages. You will not incur additional shipping charges under this circumstance.

Shipping Methods                                               Shipping Rate*

Labware orders:

Standard Shipping (5 - 7 Business Days)             Free (for order over $20) 

Express Shipping (3 - 5 Business Days)               $9.95

Chemical/Catalyst* orders:

Standard Shipping (5 - 7 Business Days)             $19.95

Express Shipping (3 - 5 Business Days)               $29.95

*All shipping charges include handling, order processing, item selection, packaging and transportation of items.

Shipment outside United States 

Canada and United Kingdom

Shipping Methods                                               Shipping Rate*

Labware orders:

Standard Shipping (7 - 10 Business Days)           $5.95 

Express Shipping (5 - 7 Business Days)               $12.95

Chemical/Catalyst orders:

Standard Shipping (7 - 10 Business Days)           $19.95

Express Shipping (5 - 7 Business Days)               $29.95

For orders in other countries (exclusions may apply)

Shipping Methods                                               Shipping Rate*

Standard Shipping (7 - 14 Business Days)           $19.95 

Express Shipping (5 - 7 Business Days)               $29.95

Return Policy

100% satisfaction guaranteed

At StonyLab, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable product. The following rules apply:

  • Before returning any items, please contact our customer team (support@stonylab.com) to let us know your problem. We will take quick and appropriate action to assist you.

  • Labware: Returns are accepted within 14 days of receipt for all labware. A return shipping fee may apply.

  • Catalyst: Returns are accepted within 14 days of receipt only if the catalyst package is not opened.

  • Custom Synthesis: non-returnable and non-refundable. 

  • Returns on items received after these time periods are accepted at our discretion.

  • ​Bulk purchase or custom orders are final. No returns will be granted.

  • Refund will be issued to your original form of tender or StonyLab credit.

Location

120 Lake Ave S Suite 22
Nesconset, New York 11767
USA

Email

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